Terms of Service

Effective date: October 29, 2026.

1. Agreement

These Terms are an agreement between you and VolTrack, LLC, a New York limited liability company (“VolTrack”, “we”). By creating an account or using VolTrack, you agree to these Terms. If you accept these Terms for a school or other organization (a “Customer”), you confirm that you are authorized to bind it, and “you” includes that Customer.

Signed agreements. A Customer may also sign a separate agreement with VolTrack, such as an order form, pilot or subscription agreement, or student data privacy agreement. A signed agreement governs the subject matter it covers for the Customer that signed it, and controls over these Terms where they conflict. Its terms, including pricing, discounts, free or pilot periods, service commitments and data-handling commitments, apply only to that Customer and do not apply to, or create any obligation to, any other customer. Where a signed agreement is silent, these Terms apply.

Students and minors: Students use VolTrack through an account their school or organization sets up or approves, as part of that Customer's use of the service. The Customer decides who may use its account and is responsible for the instructions it gives us through the service. A student or parent who is asked to accept these Terms accepts only the rules of use in Section 3, and we never treat a student's or parent's acceptance as consent to collect or use a student's information; our Privacy Policy, our Student Data page and any signed agreement with the school describe how we handle it. If you are under 18, you may use VolTrack only through an account your school or organization has set up or approved, and only with your parent's or guardian's permission as required by your school's policies.

2. The service

VolTrack provides software for tracking student service hours and related school activities — including service-opportunity posting, reporting, optional data import/migration, and automated email reminders. We may update, add, or remove features over time. VolTrack is a recordkeeping tool. Each Customer decides which activities count, which hours to approve and what requirements apply; VolTrack does not verify that service took place. We may offer free plans, trials or pilots; they may have limits, and we may change them for future periods.

3. Accounts & acceptable use

• Keep your credentials secure; you're responsible for activity under your account.
• Don't misuse the service: no unauthorized access, scraping, interference, or unlawful content.
• Only submit content and data you have the right to submit.

4. Customer data & privacy

Schools and other Customers own and control the data they and their users submit (“Customer Data”). VolTrack acquires no ownership of it, and we use it to provide the service as described in our Privacy Policy and Student Data page, as the Customer instructs, and as the law requires. For student education records we act as the school's service provider and, where FERPA applies and the school's FERPA notice provides for it, as a school official under the school's direct control. Public school districts and other governmental entities must sign a data privacy agreement with VolTrack before uploading student data; the signed agreement governs over these Terms. VolTrack collects personal information from students under 13 only for the school's use and benefit and for no other commercial purpose, after giving the school notice of our practices in our Privacy Policy and Student Data page or in a signed agreement. VolTrack, not the school, is responsible for VolTrack's own compliance with the Children's Online Privacy Protection Act.

5. Fees

Paid plans are billed as described at purchase or in a signed agreement. Unless a signed agreement says otherwise: plans bought online are billed annually in advance through our payment processor at the price shown at purchase; founding pricing is locked for three years as described at checkout; subscriptions renew annually unless cancelled before the renewal date; fees are non-refundable except where required by law; and if you cancel, access continues through the end of the paid term. Schools may also be invoiced with purchase-order support by arrangement. Prices, discounts or terms offered to one Customer do not apply to any other Customer.

6. Disclaimers & liability

The service is provided “as is” without warranties to the extent permitted by law. To the maximum extent permitted by law, VolTrack's total liability arising out of or relating to the service will not exceed the greater of (a) the fees you paid in the twelve months preceding the claim and (b) one hundred U.S. dollars (US$100), and neither party will be liable for indirect, incidental, or consequential damages. A Customer will defend and indemnify VolTrack against third-party claims arising from the Customer's or its users' breach of these Terms or violation of law, including data submitted without the necessary rights or authorizations, and VolTrack will defend and indemnify the Customer against third-party claims arising from VolTrack's breach of these Terms or violation of law. These obligations are subject to the limits in this Section, do not apply to students or parents using VolTrack for themselves, and apply to a public entity only to the extent its law allows. Nothing limits liability that cannot be limited under applicable law.

Public entities: Schools that are governmental entities may ask to modify the indemnity, venue and appropriation terms in a signed agreement.

7. Termination

You may stop using VolTrack at any time. We may suspend or terminate accounts that violate these Terms, and may suspend access where needed to protect the service, its users or their data, or to comply with law. When an account ends, we delete or return data as our Privacy Policy and Student Data page describe, or as a signed agreement provides.

8. Changes & contact

We may update these Terms. We'll post the updated Terms here with a new effective date and, for a material change, tell Customer administrators by email or in the service before it takes effect. Continuing to use VolTrack after the effective date means you accept the update. A signed agreement may set its own process for changes, which then applies to that Customer. Questions: [email protected] · 917-291-1527 · VolTrack, LLC, 7634 176th Street, Fresh Meadows, NY 11366.

Accessibility: We aim to conform to WCAG 2.1 AA; report barriers to [email protected].

9. Ownership of the service

VolTrack and its licensors own the service, including its software, designs, documentation, trademarks and any improvements to them. Subject to these Terms and any signed agreement, we give each Customer and its authorized users a limited, non-exclusive, non-transferable right to use the service for the Customer's own purposes while its account is active. You may not copy, resell, modify or reverse engineer the service, or use it to build a competing product, except as the law allows. If you suggest an improvement, we may use the suggestion freely, but never any student's information it contains, and we won't attribute it to a Customer without permission. These Terms transfer no ownership of Customer Data to VolTrack.

Governing law: these Terms are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-laws rules. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to their jurisdiction; public schools and other governmental entities are excused from this venue clause to the extent their governing law requires. A signed agreement with a school controls where it conflicts with these Terms.